Liane Davey developed this four-part webinar series to support people leading and working through significant, disruptive change. She provides applicable insights and techniques that are immediately implementable in today’s work environment. Content can be tailored to fit a client’s needs.
Session 1: Change Has Changed
This one-hour webinar introduces the notion that today’s brand of perpetual change is different. In the past, change used to be an event that you could prepare for, implement, and then recover from. Today’s change is constant.
Employee performance is optimized when their anxiety is in a certain healthy zone. Too much anxiety leads to fear and employees who are “too anxious to act.” Too little anxiety leads to complacency and employees who are “too comfy to care.” This session outlines the model of optimal performance.
Audiences will learn:
- How the human brain reacts to perpetual change and how to use neuropsychology to their advantage.
- How to focus so that employees know what to pay attention to and what to ignore as noise.
- The optimal level of anxiety to support behaviour change and how to assess the current levels of anxiety on a team.
Session 2: Optimizing Performance
This one-hour webinar helps managers motivate employees with different techniques depending on their individual reactions to change. Davey will share the different ways employees react to stress and how to spot them in the workplace, while providing practical techniques for increasing accountability or decreasing pressure depending on the employee.
This session will outline a process for fostering the optimal mindset for performance, including:
- A quick refresh on the impact of perpetual change on the brain and the importance of managing employees’ attention and anxiety.
- Developing a personalized approach for “turning up” or “turning down” the heat to get targeted results from each team member.
- Anticipating and responding to resistance.
Session 3: Managing Troublesome Behaviour
This one-hour webinar provides targeted assistance to managers who are coping with behavioural reactions to disruptive change. Davey will prepare managers for encounters with unpleasant behaviour, including an unwillingness to change, emotional outbursts, and passive aggressiveness. She will share strategies to help leaders stay in a constructive mindset and provide the right language to disarm negative behaviour before it does more damage to the individual, the team, or the business.
This session will cover common behaviours such as:
- Resistance: Surfacing and addressing resistance to change.
- Gossip and passive-aggressiveness: Exposing and working through concerns that are being raised in unconstructive ways.
- Emotional outbursts: Responding to public displays of anger, frustration, or sadness.
Session 4: Managing Your Own Resilience
The final session focuses on the leaders themselves. Davey will help leaders learn how to manage the stress of trying to lead others while processing the high volume and complexity of change themselves. This one-hour webinar is centered on leaders’ personal reactions to change with the goal of helping them to take care of themselves so that they can take care of their employees and customers.
The session focuses on:
- Reflection: Understanding individual reactions to organizational changes.
- Reframing: Thinking about change through the lens of your values.
- Resilience: Releasing the pressure and tapping into sustainable sources of energy.