Find speakers by:
Request more info

Kevin Graff

Retail Performance Specialist

Providing a Better Customer Experience
Providing a Better Customer Experience

How much in potential sales is walking out your door every day, untapped? Kevin Graff is widely respected as one of North America’s best retail speakers and consultants, recently chosen as one of the top 50 retail influencers. He has spent almost 30 years working with leaders around the world to maximize sales and drive revenue “over the top.” Focussing on improved staff performance, Kevin’s enthusiasm, direct style, and action-oriented improvement plans address the key concerns in today’s retail environment.

Kevin uses his extensive experience to design customized keynotes and training programs that work effectively with the needs of his audiences and clients. His work has won the Retail Council of Canada’s Award for Best Employee Development Programs six times. Kevin’s clients have included renowned retailers such as Home Hardware, Costco, Benjamin Moore, and Danier Leather.

Kevin is also the author of Selling With Passion and co-author of Winning Retail, as well as the creator of Graff Retail TV, the retail community’s leading source of online sales and management training.

Speaking topics

Presentations listed below include in-person and virtual keynotes, as well as workshops, fireside chats, and other presentation formats.

Need assistance?

Client reviews

  • Kevin’s program achieved an immediate increase in membership revenue. He has a unique ability to deliver a program with charismatic fervor that keeps his audience’s attention. I wouldn’t hesitate to recommend him to any company.

  • Kevin has presented several times to Home Hardware conferences, always to great reviews. Our dealers love his high energy and high content style that is always full of relevant and thought provoking ideas. Each presentation is customized in a way that our people feel is aimed directly at them.

  • I wanted to congratulate you again on the great job you did for our retail team. Your messages were very clear and directed towards the behaviors that need to occur in order to position our retail managers as sales managers. You helped provide a focus so the group left with a positive feeling and solid plans on how to get where we want to be.

  • Kevin’s presentation was informative, entertaining and energetic, bringing successful strategies, techniques and retail fundamentals to our meeting.

  • Kevin’s program really fit our team. Your detailed customization resulted in our group buying into the ideas you presented. A great presentation!

  • Have to tell you…the crowd LOVED you yesterday. I received great comments from everyone. Thanks again for the super message and delivery.

  • I was thinking you were the best, most inspiring, challenging and interesting speaker at the entire RCC conference. You are truly amazing!!! You are the best!

  • The work you do is amazing and I commend you for your commitment and enthusiasm. The workshop made quite an impact on me. I just thought I would let you know that your hard work and dedication has made a lasting impression on me and my team. Thanks for all the tips and tricks.

You might also like

Related speakers.