Michael Kerr

Michael Kerr

“The Workplace Energizer”

Why choose between humour and relevant, practical content when you can have both? Michael Kerr is one of North America’s leading authorities on fostering innovative and inspiring workplace cultures. His presentations — known for their practical and inspiring ideas that audiences can put to work immediately — are delivered in a truly unforgettable manner through his memorable brand of clean, high-energy humour.

A “Hall of Fame” and award-winning international business speaker, trainer, and bestselling author, Mike has delivered his captivating keynote presentations and workshops to thousands of audiences around the world, from the US to Iran to Austria. His programs offer relevant, practical ideas, as delivered with his memorable brand of clean, high-energy humour.

A former government manager and business owner for more than twenty years, Michael’s ideas on building great workplaces have been featured in hundreds of publications worldwide. He is also the author of six bestselling books, including Inspiring Workplaces: Creating the Kind of Workplace Where Everyone Wants to Work, The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank, and his latest Hire, Inspire, and Fuel Their Fire: How to Recruit, Onboard, and Train New Employees to Live Your Culture Out Loud!


Hire, Inspire, and, Fuel Their Fire: How to Recruit, Onboard, and Train New Employees to Live Your Culture Out Loud

This idea-packed presentation, delivered with Michael Kerr’s legendary dynamic, humor-filled flair, is designed to challenge participants’ perspectives, inspire them to take immediate action, and refuel their passion for their workplace culture.

You cannot create a rocking, innovative, service-first culture without getting your hiring, onboarding, and training right! As the old mantra warns: “If you hire wrong, you can do no right, but if you hire right, you can do no wrong!”

This is an essential topic for leaders who understand the significant costs associated with a bad hire and, conversely, the enormous benefit of finding top talent who are a perfect fit for their organization.

Participants will love Kerr’s unique take on this highly in-demand topic, and appreciate the many insights and innovative ideas based on Kerr’s extensive interviews with CEOs, senior managers, and HR professionals from around the world. Audiences will walk away with innovative insights and ideas they can immediately apply to their workplace, plus gain a deeper understanding of what it takes to create a truly inspiring workplace culture, how to re-energize their recruitment practices to attract employees who are a better fit, and how to bring more fun, creativity, and passion into their workplace.

Putting Humour to Work for Less Stress and More Success!

Why choose between fun and content when you can have both?

Organizations around the world are embracing their humour resources as a key value, and recognizing that humour is a tool that both drives and reflects success at work. Humour can help employees manage stress, be more resilient in the face of change, strengthen relationships, tear down silos, communicate more effectively, and spark creative thinking. It’s a tool that helps organizations brand themselves as a great place to work, attracting top talent and new customers. Study after study re-affirms that organizations that infuse their culture with humour demonstrate lower absenteeism rates, higher employee retention rates, and higher productivity.

Putting humor to work isn’t about telling jokes, being the office clown, or even about being funny. It’s about embracing a sense of perspective and humanity and creating the kind of positive culture that drives outrageous results.

You will laugh as you learn:

  • It’s not about being funny: How humour can help you choose a more positive workplace attitude.
  • Why humour at work makes dollars and sense: The compelling business case for more fun at work.
  • Three reasons why humour is one of the most powerful stress busters.
  • The “3 R’s” of putting humour to work to manage stress and deal with change in the workplace.
  • Using humour to communicate effectively: It’s not always what you say, it’s how you say things in the workplace that matters.
  • The humour advantage: Using humor to stand out from the herd, to be heard, and to turn customers into raving fans for your business.
  • Why teams that laugh together, work better together.
  • Sparking creative thinking through the power of humour: Why HA + HA = AHA!
  • Practicing “safe” workplace humour: Humour that laughs with people, not at people.

Inspiring Workplaces: The Way Work OUGHT to Be!

Culture drives success, but great cultures don’t just happen by accident. You need to be intentional about building a purpose-driven, values-based culture that engages employees and drives better results. “Inspiring Workplaces” offers practical, relevant ideas based on research from some of the most inspiring companies on the planet. Ideas that will help you build a healthier, more inspiring, more innovative, and more fun workplace culture — the kind of culture that will help you get the results you deserve!

You will laugh as you learn:

  • Choosing your workplace attitude before it chooses you.
  • Why inspiring workplaces value their values and what it means to truly honour your workplace values.
  • Dreaming of a better future: Why a compelling vision matters.
  • Why (and how) inspiring workplaces put humour to work for great success.
  • Creating an inspiring customer service mindset towards customer and employees.
  • Inspiring creativity and innovation at work to manage change and prepare for the future.
  • Inspiring communication in the workplace: The difference between efficient communication and truly effective communication.
  • Inspiring employees: The top five motivating influences in any workplace.
  • Thanks a lot! Creating a culture of celebrating, recognizing, and rewarding.
  • Guiding lights for creating more inspiring workplaces.

Inspiring Change at Work: How to Drive Innovation, Spark Creativity, and Turn Ideas into Action

Every one of my clients tells me they are grappling with unprecedented levels of change in their organization, to which I respond, “welcome to the club!” Without question, the pace of change is accelerating. You have three choices: Innovate and lead the change, adapt to the change that’s happening around you, or settle for the status quo and eventually put a “FOR SALE” sign up on your business.

Because ideas are the currency of success that drive change forward, it’s essential that you nurture a culture that supports creativity and innovation. You need ideas — both big and small — that will help you lead and adapt to change. You need ideas that will help you stand out from the herd, and you need ideas that will help you achieve the results you deserve and need!

Audiences will learn:

  • So… what’s new? The unprecedented pace of change and why you should care!
  • Three ways you need to change how you look at change.
  • Communicating for a change.
  • Three reasons why you need to be in the business of ideas.
  • Is the workplace really a place where ideas go to die?
  • Creating a culture and mindset that questions the status quo, that challenges             assumptions, and that drives curiosity.
  • Inspiring questions for inspiring workplaces.
  • What a great idea! How to get more ideas and better ideas.
  • HA + HA = AHA! The role humour plays in the creative process.
  • Changing perspectives: Why creativity can break down walls and build stronger teams.
  • Idea-building language and behaviours: What keeps creativity and change flowing at work?
  • Idea-squashing language and behaviours: What blocks change and creativity at work?
  • Three key ways to turn great ideas into action and lead the charge of change.
  • Five critical motivational triggers that will help employees embrace change and new ideas.
  • Creating a “go the extra inch” and a “go the extra mile” mindset.

Inspiring Leadership: Creating a Purpose-Driven, Values-Based, Innovative, and Yes, Fun Culture for a 21st-Century Workforce

Culture drives success. In fact, when I ask inspiring leaders from around the world what’s been more important to their success, business strategy or culture, 95% say it’s their culture. But great cultures don’t happen by accident. You can’t fake a great culture, and you sure as heck can’t buy it. An inspiring culture requires a dedicated commitment by every leader in an organization. The Human Capital Institute suggests that 70% of a leader’s time should be focussed on talent development and culture building — culture is just that important. So, if you want an inspiring culture, there’s no getting around it — you need to invest in making that happen!

With dozens of real-world, relevant examples, and through interactive exercises that get people engaged and, at times, up on their feet, participants will learn:

  • Why culture is everything and everything is culture.
  • Five “killer” questions to keep asking about your culture.
  • Leadership vs. manager-ship: What’s the difference and why does it matter?
  • How your culture connects with your branding.
  • Recruiting and hiring: Why finding the right people is critical, hiring for attitude, and hiring for culture fit.
  • The onboarding process: How to teach your culture to new employees.
  • The role of mentoring, training, and coaching in building a strong culture.
  • Being on purpose: Why “why” matters now more than ever and why your vision statement might be giving everyone a case of the “blahs.”
  • Shifting attitudes: Shifting employees from a job mindset to a calling mindset.
  • Valuing your values: How to communicate your values, celebrate your values, and make sure your values actually mean something.
  • Motivating the troops: Why money isn’t always honey, what most organizations get dead wrong about this topic, and five powerful “Ps” for more effective motivation.
  • Creating a “service-first” culture where everyone understands that some of their most important customers are sitting right next to them!
  • Communication is everything and everything is communication: Shifting from being merely efficient to being truly effective with your communication.
  • Getting your meetings right. How daily team huddles can strengthen your culture and why getting your meetings “right” is critical!
  • How to drive more creativity and innovation: Building a culture that challenges assumptions, questions everything, creates a safe space for ideas, and turns passion and ideas into action.
  • The humor advantage:  Why leaders need to demonstrate a healthy sense of humor and how humor both drives and reflects an inspiring culture.
  • Five effective ways to jumpstart a culture shift.

The Humour Advantage: Why Some Businesses Are Laughing All the Way to the Bank

Based on Michael Kerr’s wildly successful book The Humor Advantage, this presentation is geared towards business owners, managers, HR managers, front-line customer service employees, and any business employee interested in how to brand their business effectively to attract employees and customers, provide outrageously effective customer service, and boost sales to new heights. It’s about leveraging your humor advantage to get the results you want and the results you deserve!

Not only is this presentation wildly entertaining and guaranteed to keep participants awake and laughing, it’s packed full of inspiring business success stories from around the world and jammed to the brim with real-world, relevant results that participants can put to work immediately.

 

Through real world examples audiences will learn:

  • How to brand your business as a great place to work to attract top talent.
  • Hiring with and for humour: Why great businesses hire first and foremost for attitude.
  • Why customer service is potentially your #1 competitive advantage.
  • How great companies build a service-first culture.
  • How to brand your business to stand out from the competition and attract new customers.
  • Social media branding: The do’s and don’ts of using humour to stand out with your social media.
  • Why pay for advertising when leveraging the humour advantage can attract free publicity?
  • How humor can drive more innovation in your company.
  • Five keys to effective branding with humour.
  • Why you need to STOP providing good customer service!
  • Five reasons phenomenal customer service matters more than ever.
  • The difference between long-term customers and truly loyal customers.
  • The two things every business needs to do consistently to stand out from the herd with its service to create passionate, loyal customers.
  • Would you like a pet frog with that? How humour boosts sales.
  • Adding humour to every point of customer contact.
  • The importance of going the extra inch and the extra mile with your customers.
  • How to brand your business as a great place to work to attract top talent.
  • Hiring with and for humour: Why great businesses hire first and foremost for attitude.
  • Why customer service is potentially your #1 competitive advantage.
  • How great companies build a service-first culture.
  • How to brand your business to stand out from the competition and attract new customers.

Inspiring Leadership: Creating a Purpose-Driven, Values-Based, Innovative and Yes, Fun Culture for a 21st-Century Workforc

Duration: Half day, full day or two day workshop
Target Audiences:  Frontline supervisors, middle managers and senior leaders looking to re-energize their workplace culture to drive phenomenal results.  A version is also available for all employee events that include front line employees.

Culture drive success.  In fact, when I ask inspiring leaders from around the world what’s been more important to their success – business strategy or culture, 95% say it’s their culture.

But great cultures don’t happen by accident. You can’t fake a great culture, and you sure as heck can’t buy it. An inspiring culture requires a dedicated commitment by every leader in an organization. The Human Capital Institute suggests that 70% of a leaders’ time should be focussed on talent development and culture building – culture is just that important.  So if you want an inspiring culture, there’s no getting around it – you need to invest in making that happen!

Why Invest in Inspiring Leadership Training?  

Providing your leaders with the insights, inspiration and tools to focus intentionally on building an inspiring culture will help you:

  • Build a culture that delivers better bottom line business results. (After all, if you’re in business, isn’t this what it’s ultimately about?)
  • Foster a culture that will attract more who are a better fit for your organization.
  • Improve your employee retention rates and reduce employee absenteeism rates.
  • Build greater resiliency in the face of unexpected change.
  • Build a culture where leaders and employees actively seek out change, challenge assumptions, and become restless with the status quo.
  • Build a culture that thrives on ideas and turning ideas into action.
  • Build a culture that puts people first and service first.
  • Reduce silos and improve teamwork.
  • Reduce stress and conflict in the workplace.
  • Increase happiness levels of nearly everyone in your workplace (“nearly everyone” because, let’s be honest,  no matter what you do, there’s just no pleasing some people).

And ultimately…create a “want to” kind of workplace instead of a “have to” kind of workplace.  A workplace where people want to show up on a Monday morning and enthusiastically contribute their ideas and their passion towards building a better YOU.  The kind of workplace where everyone who comes in contact with you – be it your customers, employees, partners, suppliers, or family members, walk away thinking: “That is a remarkable place. The kind of place I’d like to work.”*

*Okay, if you think I’m being a little over the top then we need to talk. After all, there are organizations out there that have achieved this lofty goal (or at least come close) –  Zappos, Google, AFA JCDecaux, SAS, just to name a few.  And no, it’s not going to happen overnight and yes, maybe you won’t ever get to those dizzying heights, but isn’t that the direction you should at least be aiming for?

What Participants Will Learn

With dozens of real-world, relevant examples, and through interactive exercises that get people engaged and, at times, up on their feet, participants will learn:

  • Why culture is everything and everything is culture.
  • 5 “killer” questions to keep asking about your culture.
  • Leadership vs. manager-ship: What’s the difference and why does it matter?
  • How your culture connects with your branding.
  • Recruiting and hiring: Why finding the right people is critical, hiring for attitude, and hiring for a culture fit.
  • The on-boarding process: How to teach your culture to new employees.
  • The role of mentoring, training, and coaching in building a strong culture.
  • Being on purpose: Why “why” matters now more than ever and why your vision statement might be giving everyone a case of the “blahs.”
  • Shifting attitudes: Shifting employees from a job mindset to a calling mindset.
  • Valuing your values: How to communicate your values, celebrate your values, and make sure your values actually mean something.
  • Motivating the troops: Why money isn’t always honey, what most organizations get dead wrong about this topic, and 5 powerful Ps for more effective motivation.
  • Creating a “service-first” culture where everyone understands that some of their most important customers are sitting right next to them!
  • Communication is everything and everything is communication: Shifting from being merely efficient to being truly effective with your communication.
  • Getting your meetings right. How daily team huddles can strengthen your culture and why getting your meetings “right” is critical!
  • How to drive more creativity and innovation: Building a culture that challenges assumptions, questions everything, creates a safe space for ideas, and turns passion and ideas into action.
  • The humor advantage: Why leaders need to demonstrate a healthy sense of humor and how humor both drives and reflects an inspiring culture.
  • Five effective ways to jumpstart a culture shift.

Take Away Resources and Follow Up

To help keep the messages and ideas alive in your workplace,  the workshop also includes a whole suite of electronic resources for participants, including:

E-books:

  • “Inspiring Questions for Inspiring Workplaces”
  • “340 Ways to Put Humor to Work”
  • “Inspiring Workplaces: Creating the Kind of Workplace Where Everyone Wants to Work

Culture Handouts:

  • “Why Culture is Everything and Everything is Culture”
  • “6 P‘s of Powerful Workplace Motivation”
  • Article: “Lessons from a Workplace Where Everyone Smiles”
  • Article: “Zapped By Zappos”

Communication at Work:

  • “Effective, Inspiring Communication in the Workplace”
  • 52 Meeting Opener Ideas checklist
  • 24 Awesome Meeting Ideas
  • “How to Turn Complainers Into Explainers”

Humor at Work:

  • “Putting Humor to Work”
  • “How to Jumpstart More Fun at Work”
  • “Laughing Your Way to the Top”

Putting Creativity to Work:

  • “25 Ways to Keep Ideas Flowing in Your Workplace”

Additional options that we’d be happy to discuss with you include:

  • Signed copies of Michael’s latest, raved about book, “The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank.” Michael’s book is packed with relevant ideas on building a great culture, making it not only an invaluable resource, but also a memorable gift for    Incredible bulk discount rates are available for Michael’s clients.
  • The 30-Day “Inspiring Workplace Culture” video program. A 2-minute video featuring Michael’s voice and messages delivered to your every participants’ e-mail inbox each day for 30 days. A great way to reinforce the messages and stay inspired.
  • Follow up video messages from Michael customized for your team to talk about your specific challenges. Monthly or quarterly video options are available.