Jay Baer

Speaking topics

Presentations listed below include in-person and virtual keynotes, as well as workshops, fireside chats, and other presentation formats.

• The New Loyalty Landscape: Customer Experience in the Age of AI

  Includes proprietary research.

  ‍The rules of customer loyalty are being fundamentally transformed. As artificial intelligence permeates consumers’ daily lives, expectations for service speed, communication clarity, and authentic connections are reaching unprecedented heights.

  In this energetic, compelling, and highly customized presentation, Jay Baer reveals how the AI revolution isn’t just changing technology— it’s permanently altering what customers demand from every business interaction. Backed by proprietary research and delivered with signature humor, this keynote explores how successful organizations are adapting their customer experience strategies for a world where AI has eliminated patience and amplified demands.

  Key Audience Learnings:

  • How consumer adoption of AI tools is dramatically reshaping service expectations.
  • Why traditional response times and communication approaches are becoming obsolete.
  • The critical balance between leveraging automation and maintaining human connection.
  • Actionable strategies for exceeding elevated customer expectations in this new reality.

  All attendees receive Jay’s proven framework (developed through work with hundreds of major brands) with specific, actionable tactics that can be implemented immediately to thrive in this AI-influenced customer landscape.

• Quick. Clear. Kind: The Three Unbreakable Rules of Customer Loyalty

  Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering the crucial customer interactions is vital for success.

  Jay Baer delivers an energetic, compelling, highly customized, and hilarious presentation backed by real data. This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind. Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them coming back. Elevate your customer experience and turn these non-negotiables into your competitive edge.

  Key Audience Learnings:

  • Why customer experience is the fastest route to growth.
  • When customer experience stops and customer service stops.
  • The three elements of your business that are non-negotiable for your customers, and where they’ll give you a pass.
  • What customers really expect from your business category, and how to exceed it (without spending a fortune).
  • Specific, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting, that produces big results.
  • Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.

  All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• Time IS Money: How to Exceed Customers' Need for Speed

  How long are you willing to wait? If you’re like most of your customers, the answer is very little. In today’s fast-paced market, your customers are deciding to buy from you based on how quickly you respond to their needs.

  Speed is not just a luxury; it’s a critical factor driving purchase decisions.

  In “Time IS Money: How to Exceed Customers’ Need for Speed,” Jay Baer explores why over half of customers choose businesses that respond first, even at a higher price.

  Discover why 2/3 of customers rate speed as important as price.

  This engaging presentation will arm you with actionable insights and strategies to outpace your competition, exceed customer expectations, and turn speed into your ultimate competitive advantage.

  Key Audience Learnings:

  • Why speed is the most important element of customer experience.
  • How long consumers will wait to hear back from a business.
  • How consumers feel when brands are faster (or slower) than they expect.
  • The huge connection between responsiveness and revenue.
  • Which generation is the most patient, and which is the least patient.
  • Specific, concrete plans you can use to determine the perfect responsiveness (The Right Now) in any customer interaction.
  • You’ll be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.

  All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• Ignite a Word-of-Mouth Wave: How to Stand Out and Create Customer Conversations

  The best way to grow any business is for your customers to grow it for you.

  However, achieving this requires delivering a customer experience that sparks conversations. Word of mouth drives 50% of all purchases, yet it’s often overlooked. We can’t assume our customers will talk about us — they need a compelling story to share.

  In “Ignite a Word of Mouth Wave: How to Stand Out and Spark Conversations,” Jay Baer offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research.

  He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force.

  This powerful keynote inspires real change among attendees, reshaping their understanding of how customer experience intersects with marketing, sales, and operations. The insights provided lead to significant growth and enhanced cooperation.

  Key Audience Learnings:

  • Learn how to grow your business with word of mouth.
  • Discover why customers talk and why they remain silent.
  • Learn the definition of a Talk Trigger (an unconventional, operational choice that creates conversation).
  • Discover the 4 Requirements of a Talk Trigger.
  • Learn the different types/categories of Talk Triggers.
  • Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.

  All attendees will be taught a proven framework (developed by Baer in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• Embrace Complaints and Boost Your Business

  Haters aren’t your problem — ignoring them is.

  In today’s climate of complaint, people are more vocal with their dissatisfaction, making it feel like you’re constantly managing negativity. But this rise in complaints actually presents a tremendous opportunity for growth.

  In “Embrace Complaints and Boost Your Business,” Jay Baer delves into The Science of Complaints — exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge.

  This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport.

  Jay also shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth.

  Key Audience Learnings:

  • Learn why customer expectations are rising faster than ever.
  • Discover the huge disconnect between what customers and companies think about service.
  • Learn the one, giant, recent shift that changed everything about customer service.
  • Discover why praise is the most overrated thing in business (and in life).
  • Learn how to handle unhappy customers, online and offline.
  • Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.

  All attendees will be taught a proven framework (developed by Bae in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• Emcee / Event Host

  Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle, and many other major brands for audiences as large as 15,000.

  Because Jay and his team have created more than 100 virtual events, Baer often works with meeting planners to plan, promote, and produce events that are shifting online. He helps with run-of-show, tech platform selection, speaker coaching, interactive elements, marketing, and more.

  As an emcee, Baer prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly.

  Baer even offers to create a closing keynote written DURING the event, that closes the show with key takeaways and lessons for the audience. He can easily pull double or triple duty at your event (keynote + emcee + panel moderator).