Find speakers by:
Request more info

Jay Baer

Business Growth and Customer Experience Expert | New York Times Bestselling Author

Jay Baer Headshot Feb 2024
Speaker Reel
Baer Thumb 2
Time Is Money: How To Exceed Customers' Need for Speed
Baer Thumb 1
The Three Unbreakable Rules of Customer Loyalty
Jay
Baer Thumb 2
Baer Thumb 1
Jay Baer Headshot Feb 2024
Speaker Reel
Baer Thumb 2
Time Is Money: How To Exceed Customers' Need for Speed
Baer Thumb 1
The Three Unbreakable Rules of Customer Loyalty

Jay Baer is a business growth and customer experience expert, advisor, researcher, author, and analyst. He has spent 30 years helping more than 700 of the world’s most iconic brands, including Nike, Oracle, Salesforce, Bentley, and The United Nations, gain and keep more customers. In his entertaining and customized presentations, he shares how the most successful organizations turn customer experience, customer service, and marketing into their biggest business growth advantage.

A seventh-generation entrepreneur, Jay has written seven best-selling books on marketing and customer service, and founded six multi million-dollar companies. Jay is also an inductee in the Professional Speakers Hall of Fame. For three consecutive years, Baer has been voted the world’s “#1 Global Guru” for online marketing and customer experience.

The creator of multiple award-winning podcasts, Baer was awarded “Best Marketing Podcast” twice from the Content Marketing Awards for Social Pros Podcast, which he co-created and hosted 500+ episodes. He is currently the host of The Spirit Guides show, which explores the entrepreneurial journey of the world’s top content creators.

In his spare time, Baer is a prominent tequila influencer, publishing weekly content on Instagram and TikTok.

Speaking topics

Presentations listed below include in-person and virtual keynotes, as well as workshops, fireside chats, and other presentation formats.

Need assistance?

Client reviews

  • Jay Baer’s keynote at Content Marketing World had me thinking for days. It was the most helpful keynote I’ve ever sat in on in my career.

     

     

  • Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.

     

     

  • Not only is Jay a killer speaker, but he played an integral role in facilitating connections between our customers on-site. He doesn’t just go the extra mile, but MANY.

     

     

  • The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style—a perfect balance of humorous examples and educational insights—kept people engaged until the very end. It was informative, actionable, and personal—and incredibly valuable to our customers.

  • Jay nailed it! In this day and age, manners have been lost and customer service is not a priority for many businesses. Jay hilariously demonstrates how important it is to “hug your haters” and respond to customer feedback, even if you can’t fix it. You have to listen and you have to be empathetic. It’s a lesson that applies not only to your business, but also to your own relationships. His stories and humor helped drive the message home and we look forward to having him back.

  • We had the chance to work with Jay Baer to have him emcee one of our events, and it was a pleasure to work with him. Jay is very professional and has a lot of positive energy. He is very good in creating interactions with the audience, and our attendees found him amazing!

  • Jay was amazing! We loved that he tailored the presentation to the multifamily sector of our business and included some of our data throughout. I was super surprised to find out consumer expectations on how fast businesses should respond. Jay also did a great job of adding humor throughout to keep the audience engaged.”

  • Jay is always a draw for our events and delivers exceptional content for our B2B audience.
    His ability to put together and showcase B2B examples and actionable takeaways is
    greatly appreciated!

You might also like

Related speakers.