Customer Experience Expert
When organizations like Whirlpool, NASA, Deloitte, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans through his entertaining and actionable keynotes, workshops, and consulting projects.
As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.
In his newest book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers, while dramatically increasing profits along the way.
Joey developed his narrative skills as a criminal defense trial attorney; advised and counseled Fortune 500 companies as a business consultant; honed his communications and messaging skills at the White House; and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.
A visual artist, his design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad.