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Joey Coleman

Customer Experience Expert

Joey Coleman
Why the First 100 Days Are Critical for New Customers
8 Steps to Getting More Referrals
The First 100 Days
Joey
Joey Coleman
Why the First 100 Days Are Critical for New Customers
8 Steps to Getting More Referrals
The First 100 Days

When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.

For almost 20 years, Coleman has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting. He is an award-winning speaker with a long history of energizing and motivating audiences to enhance their customers’ experiences through his “First 100 Days” methodology.

Coleman developed his narrative skills as a criminal defense trial attorney and as a business consultant to Fortune 500 companies, and honed his communications and messaging skills at the White House — he did things for the US Secret Service and the CIA that he can’t talk about publicly! In addition, his designs and artwork have been displayed in museums, featured in juried shows, and graced publications in the US and abroad.

Coleman is the bestselling author of two books: Never Lose a Customer Again and, his most recent, Never Lose an Employee Again.

Speaking topics

Presentations listed below include in-person and virtual keynotes, as well as workshops, fireside chats, and other presentation formats.

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Client reviews

  • Joey Coleman presented in an eloquent, yet rock star manner. He remained lively and entertaining throughout the entire lecture; there was never a dull moment. The engagement between the crowd and Coleman was spectacular… as Coleman extended his passion and focus to the entire room, making it an enjoyable experience for all.

  • Your workshops were splendid! There was a measurable behavioral change among the participants. You also impressed attendees from the federal government. (Your presentation) added a lot to the conference and you made us look great! In summary, you rock.

  • One of the best 50 minute sessions I’ve been to. In a short amount of time you get real actionable ideas and feedback from the gut.

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