Joey Coleman

Speaking topics

Presentations listed below include in-person and virtual keynotes, as well as workshops, fireside chats, and other presentation formats.

• The First 100 Days: Creating Remarkable Customer Experiences to Gain a Customer for Life

  The First 100 Days can be presented in a variety of ways, including keynote, workshops, or a multi-day experience.

  The First 100 Days is a methodology, system, and practice that is designed to dramatically increase your customer retention and as a result, your bottom line.

  In all industries, around the world, the average business loses 20-70% of their new customers within the First 100 Days of starting to work with them.

  This staggering defection rate is rarely discussed, let alone addressed. While most companies spend the bulk of their sales and marketing efforts focused on customer acquisition, few if any put energy toward keeping the customers they’ve worked so hard to gain.

  By decreasing your customer defection by just 5%, the typical business can increase profits from 25-100%.

  Built and honed over the last decade with organizations around the world in a host of industries, Joey’s First 100 Days approach to operating your business will radically impact and improve your customers’ experience – as well as your employees’ experience.

  Happier customers and happier employees combine to make for happier business owners and shareholders.

  The First 100 Days is an easy-to understand, straightforward to implement approach to doing business that requires minimal financial investment and will be fun for your team to implement and act on moving forward.

   

• The Changing Face of the Customer: How Your Customers Will Be the Next Great Disruptor in Your Industry

  The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. By focusing on the evolving expectations of prospects and customers alike, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow marketshare and increase customer engagement.

  Joey Coleman will present an informative and interactive keynote designed to show your attendees how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach attendees how to take advantage of this shift by creating remarkable experiences for their customers.

  Participants will leave the session with new insights about their current customers’ experiences and innovative suggestions for developing new experiences going forward. Joey will energize the audience to create enhanced customer experiences and prepare them to comfortably and effectively navigating a rapidly changing global marketplace.