Customer Experience Expert
When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.
For nearly twenty years, Coleman has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His “First 100 Days” methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 bestselling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.
As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Coleman specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between.
Coleman developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly! Also, his designs and artwork have been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad.