When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.
For almost 20 years, Coleman has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting. He is an award-winning speaker with a long history of energizing and motivating audiences to enhance their customers’ experiences through his “First 100 Days” methodology.
Coleman developed his narrative skills as a criminal defense trial attorney and as a business consultant to Fortune 500 companies, and honed his communications and messaging skills at the White House — he did things for the US Secret Service and the CIA that he can’t talk about publicly! In addition, his designs and artwork have been displayed in museums, featured in juried shows, and graced publications in the US and abroad.
Coleman is the bestselling author of two books: Never Lose a Customer Again and, his most recent, Never Lose an Employee Again.