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Michel Falcon

People-First Culture and Customer Experience Expert

Michel Falcon
Speaker Reel
Michel Falcon video thumb
What Is the People-First 3P Culture Strategy?
Michel
Michel Falcon video thumb
Michel Falcon
Speaker Reel
Michel Falcon video thumb
What Is the People-First 3P Culture Strategy?

As a restaurateur and hospitality entrepreneur, Michel Falcon knows first-hand the value customer and employee experience plays in the success of a business, especially in today’s marketplace. Over the past 15 years, he has honed his People-First Culture philosophy, helping leading brands such as JP Morgan Chase, Verizon Wireless, and Lexus improve their customer experience, customer loyalty, and employee engagement. A master storyteller, Falcon uses real-world examples to show audiences how to leverage his signature philosophies to build exceptional company cultures that yield exceptional results.

Falcon began his career as a call centre agent at 1-800-GOT-JUNK?, where he was promoted five times within five years, eventually joining their operations management team. It was there he discovered his passion for entrepreneurship and the value of developing customer and employee-centric company cultures. In 2012, he opened his own business, Falcon Consulting Group, where he worked with multi-million- and billion-dollar companies across dozens of industries to enhance their people management and customer experience strategies. Past clients have included Subway, Alfa Romeo, Electronic Arts, McDonald’s, and many others.

In 2016, Falcon left the consulting world to join his business partners in owning and operating a portfolio of restaurants and venues in Toronto. Through applying his People-First Culture lens, these venues grew to earn tens of millions of dollars in profitable revenue with 200+ employees — all within two years. Falcon has been featured in publications such as Business Insider, Inc., Entrepreneur, Forbes, and TIME, and in 2018, he was hired by McDonald’s Canada to be their spokesperson for their National Hiring Day campaign.

Falcon is the author of the bestselling book, People-First Culture: Build a Lasting Business by Shifting Your Focus from Profits to People, and host of the podcast, People-First Culture. He is also the owner of Brasa Peruvian Kitchen, a fast-casual restaurant concept he intends on expanding throughout the world.

Speaking topics

Presentations listed below include in-person and virtual keynotes, as well as workshops, fireside chats, and other presentation formats.

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