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Brittany Hodak

Award-Winning Entrepreneur and Customer Experience Expert | Author of Creating Superfans

BrittanyHodak-Headshot Sept 2024
Speaker Reel
Brittany
BrittanyHodak-Headshot Sept 2024
Speaker Reel

In today’s experience economy, customer experience (CX) drives over two-thirds of customer loyalty — that’s more than brand and price combined. Obsessed with giving everyone the tools to turn customers into superfans, Brittany Hodak shares her proven five-step framework to help any organization elevate ordinary customer moments into extraordinary ones. Her game-changing presentations are as entertaining as they are actionable, leaving audiences equipped with the strategies and tools needed to transform customers into lifelong advocates — the key to a thriving business now and in the future of work.

Named “Most Disruptive Young Entrepreneur” by the United Nations, Hodak launched her first company at age 26. She partnered with brands such as Johnson & Johnson, Kellogg’s, and Dr Pepper, as well as superstar entertainers like Katy Perry, Dolly Parton, and Luke Bryan, to create fan-driven collectibles. Within 18 months, she launched a dozen products in Walmart stores nationwide, bringing in more than $10 million in sales. Her appearance on season 6 of Shark Tank saw her receive offers of $750,000+ from four of the five sharks — it was one of the highest valuations in the show’s history.

Today, Hodak is the bestselling author of Creating Superfans: How to Turn Your Customers into Lifelong Advocates, which won the 2023 Outstanding Works of Literature Award for Sales and Marketing Book of the Year. Upon its release, Forbes wrote: “If you have customers, you need this book. Period.” Her thought leadership on customer experience and fandom has also been featured in hundreds of media outlets, including The New York Times, Forbes, Inc. Magazine, and CNN.

As an in-demand customer experience speaker, Hodak has delivered keynotes across the globe to organizations including American Express and the United Nations. She has been named to Advertising Age‘s 40 Under 40 list, Inc.‘s 35 Under 35 list, and Billboard’s 30 Under 30 list.

Speaking topics

Presentations listed below include in-person and virtual keynotes, as well as workshops, fireside chats, and other presentation formats.

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Client reviews

  • We were thrilled to have Brittany Hodak as the keynote speaker for our annual Rhea Lana’s Franchise Owners conference! Her likable and relatable demeanour resonated deeply with the attendees. Her keynote speech and workshop sessions were both engaging and impactful. Brittany inspired the franchisees with fresh ideas and perspectives, leaving them motivated and excited about the future of their business!

  • Brittany Hodak’s presentation at our 2023 convention was unforgettable. Her book Creating Superfans struck a chord with our franchisees, who still discuss her insights today. With her infectious smile and engaging personality, Brittany effortlessly connected with everyone she met, leaving a lasting impression.

  • Brittany Hodak is one in a million! She has everything you need to make your meeting or event five-star worthy. Great knowledge and excellent delivery and takeaways you can begin to implement today. She is organized, fun, and a joy to work with. Book Brittany — you’ll be a Superfan!

  • Brittany spoke at our real estate event in January and you could actually see agents’ wheels turning. They were frantically jotting notes, engaged and entertained. The workshop she did with our agents in the morning was one of my favourite sessions at the entire event. Her name in our speaker lineup also gave us a huge boost in registrations. I am beyond grateful that we could make it work for her to speak. She took our event to the next level.

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