Happy customers make for healthy bottom lines. If you want to build a customer service culture that gets real results, you need the reliable, proven guidance of Dennis Snow. Drawing on the expertise he honed as a customer service leader throughout his two decades with Walt Disney World’s “Disney Institute,” Dennis shares his secrets to running a world-class, service-driven organization and how you can, too. Above, Dennis discusses how indifferent customer service can destroy customer loyalty, and shares tips for providing caring service.