Leadership and collaboration expert Tim Sanders interviewed thousands of people to discover what qualities makes a person indispensable — that no matter their price or the discounts their competitors offer, people stay loyal to them. He stopped by our office to share what he found.

Tim said people inspire loyalty by making themselves essential. And, across the board, he found there were three traits that essential personnel shared:

1. They are a sounding board. They engage in both deep and active listening only talking about 20% of the time making other people the star of the conversation.
2. They are a fountain of knowledge. They often surprise people with their insight, only sharing relevant knowledge to provide a high return on attention.
3. They are a connector of dots. They take a person’s problem, connect it to a core issue and work close any value gaps that may exist.

Watch the video below for more information:

Tim Sanders was the chief solutions officer and leadership coach at Yahoo. He is currently a strategic consultant to leading brands, associations, and government agencies, and the author of four books including the New York Times bestseller Love Is the Killer App: How to Win Business & Influence Friends.

He offers customized talks that will motivate and empower audiences to achieve more by honing effective leadership skills, building strong business relationships, and unleashing innovation with cross-company collaboration.

Interested in learning more about Tim and what he can bring to your next event? Email us at [email protected].