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Tod Maffin's SWARM Methodology

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June 11, 2013 by Speakers' Spotlight

Spotlight On Training: Social Media Feedback Blues

Feeling the effects of negative social media? Is your company trending on Twitter for the wrong reasons?! Is grouchy customer feedback casting a shadow on your once impeccable business reputation?  Not to worry! Our digital marketing expert Tod Maffin shows you how to respond to undesirable social media feedback in a positive and proactive way, using the five easy steps he calls “SWARM.” Click on the play icon above to watch.