Technology and Marketing Expert Erin Bury stopped in for an Inside Our Boardroom chat earlier this month, and we were treated to a crystal-ball view of the communications tech trends that are set to revolutionize the way we interact with businesses. In addition to going into the nitty-gritty on personal branding and how chatbots are going to make customer interaction more effective, Erin offered suggestions on how companies looking to stay abreast of tech innovations should be approaching what’s on the horizon. Watch above.