Innovation, Marketing, and Strategy Expert Warren Tomlin visited our Toronto office recently to give us a glimpse of how businesses are being challenged by disruption. But one thing that hasn’t changed is that customer experiences are still critical to the future success of any business.

Watch the video above to hear more from Tomlin, whose other Inside Our Boardroom videos (which are available on his speaker page) expand on AI, innovation, and gaining a better understanding of where digital reinvention is leading us.