Keith Ferrazzi

Keith Ferrazzi

Expert in Business Relationship Development | Bestselling Author

Keith Ferrazzi holds the secret to creating positive organizational change. By helping global organizations recognize and transform behaviors that unlock or block strategic goals, Ferrazzi helps create new, more profitable habits throughout every level of the businesses he works with. His direct and dynamic approach challenges audiences to cut down silos, and facilitates the risk-taking needed to ignite the innovation and agility needed for sustained organizational change in today’s radically interdependent world.

Currently the founder and chairman of Ferrazzi Greenlight, a management consulting firm, Ferrazzi has previously worked as the CMO and head of sales at Starwood Hotels and CMO of Deloitte. He draws on this experience along with his successful entrepreneurial career, which has led him to lead the transformation efforts at several Fortune 500 companies including the unprecedented turn-around at General Motors. He also uses compelling stories and lessons learned from the research that led to his first two bestselling books, Never Eat Alone and Whose Got Your Back?

Ferrazzi has been named a “Global Leader of Tomorrow” by the World Economic Forum, one of the top “40 Under 40” business leaders by Crain’s Business, and one of the most creative Americans in Who’s Really Who. He is also a frequent contributor to CNN and CNBC, and has been a guest on Larry King Live and NBC’s Today Show. His writing has appeared in Forbes, Inc., Business Week, The Wall Street Journal, and the Harvard Business Review.


Managing in a Matrixed Global Organisation

Organizations are under pressure – pressure to transform and perform in the new matrixed, global and virtual working world. The future of work won’t be driven by tech. It will be transformed by organizations who understand the leadership competencies required for the new work order. With years of experience, Keith Ferrazzi will show your organization how to build the teams and leaders of tomorrow.

KEY TAKEAWAYS

  • Invigorated workforce that punches above its weight
  • Deeper collaboration across departments and disciplines
  • Greater accountability to each other for total team success
  • Jump start your organizational culture change to one of exponential growth

Creating Sustainable Change by Making it Personal

Statistically speaking, transformation success remains stuck at 30%. Keith’s long-established practices around changing organizational behavior will get you the rest of the way.

Each Challenge Talk is unique to its audience. ”Old way” behaviors are addressed, with audience members beginning their transformation immediately. These changes are supported by ongoing coaching and feedback so measurable results can be identified from the moment Keith leaves the stage.

KEY TAKE-AWAYS:

  • Identify the behaviors that need to change within the organization
  • Identify what “blockers” are hindering the “new way”
  • Identify the enablers that will make your “new way” a reality

Transforming the Customer Experience

Our new radically interdependent world has transformed how organizations work with their customers. While sales teams have always understood the importance of relationship building, customer experience has become a prime motivating force in sales decision making. The critical attributes of a high-performing sales team now relies on its approach to transforming the customer experience through collaborative selling.

KEY TAKEAWAYS:

  • How to achieve constant sales growth with collaborative selling
  • Understand how customer experience shapes the sales journey
  • How to build a collaborative customer relationship that maximizes sales
  • Grow large strategic accounts faster by aligning your sales ecosystem

Breaking Down Organizational Silos

Large organizations are waking up to the idea that silos don’t work. When leaders and teams are required to work across departments, offices and even countries, cutting across silos and managing interdependencies is a critical skill. When deep internal relationships break down those silos, teams and leaders develop a culture of transparency and accountability that fosters innovation and promotes agility in thinking, processes and results.

KEY TAKEAWAYS:

  • How to engage teams and leaders in inter-organizational relationship building
  • Why agility is a critical success factor for modern organizations
  • Why silo-hopping transparency increases accountability and produces measurable results
  • When collaboration creates success in interdependent teams