Customer Experience Expert | Bestselling Author
Joseph Michelli helps organizations catapult to pre-eminence by creating engaged employees and exemplary customer service experiences. Boasting globally celebrated clients like Starbucks, Zappos, and The Ritz-Carlton Hotel Company, Michelli is a renowned organizational consultant and customer service expert—as well as a #1 bestselling author—who delivers his message on the importance of extraordinary workplace culture and customer gratification with ease, humor, and the expertise of someone who “lives” client experience and leadership excellence.
Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His most recent title is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, and he is also the author of Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People; The Zappos Experience: 5 Principles to Inspire Engage and WOW; Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System; The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company; and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World Famous” Pike Place Fish Market in Seattle.
Michelli holds the Asian Brand Excellence Award, and has achieved numerous other writing and presentation honors, including being named one of the “World’s Top 30 Hospitality Professionals” by Global Gurus International. He is an editorial board member for the Beryl Institute’s Patient Experience Journal and on the Founders’ Council of CustomerExperienceOne. Michelli received his Masters and Doctorate degrees from the University of Southern California.