Jacqueline Carter headshot

Jacqueline Carter

Leadership and Mindfulness Expert

In times of hardship, crisis, and uncertainty, it’s imperative for leaders to demonstrate compassion. But leaders are also tasked with making hard decisions. How can leaders do the hard things while bringing out the best in others? By employing the right balance of human compassion and business wisdom. Offering immediately implementable takeaways, Jacqueline Carter shows why being a caring person and an effective leader are not mutually exclusive, and how to keep a healthy balance between compassion and leadership to bring out the best in ourselves and our employees.

Carter is a leadership development and mindset expert who helps leading companies create a more human world of work. She is widely recognized for developing the innate potential of leaders to enhance performance, resilience, and creativity through better understanding and managing the mind. She is the International Partner and the North American Director for Potential Project, and her clients include Cisco, Disney, Accenture, IKEA, and Royal Bank of Canada.

Well known for her dynamic presentations and thoughtful, extensively well-researched publications, Carter has written articles for a range of publications, including Harvard Business Review, American Management Association, and Business Insider. She is also the co-author of three books: Compassionate Leadership: How to Do Hard Things in a Human Way, One Second Ahead: Enhance Your Performance at Work with Mindfulness, and The Mind of the Leader: How to Lead Yourself, Your People and Organization for Extraordinary Results.

A seasoned change management and organization development expert, Carter holds a Master of Science degree in Organizational Behaviour and has more than 20 years of consulting and management experience. She has supported the successful implementation of complex changes for large organizations and has held fiscal and resource accountabilities for budgets of over $60 million and teams of more than 100 people.


The Mind of the Leader: How to Lead Yourself, Your People and Your Organization for Extraordinary Results

Based on the book The Mind of the Leader, this interactive and engaging talk provides leaders with practical take-aways for immediate application. By gaining an understanding of how their own mind works and training it for the most essential qualities, leaders can learn to lead themselves first, in order to better lead their people and tap into their human need for meaning, fulfillment and human connectedness.

Enhance Performance at Work with Mindfulness

Based on the book One Second Ahead. As pressure and demands on our time increase, we all need to have calm, clear, creative and effective minds. This engaging and interactive talk will explore ways to enhance performance, resilience and creativity leveraging the tools and techniques of mindfulness. The session will include practical takeaways for immediate application by leaders and/or your workforce.

Leading in the Hybrid Revolution

As hybrid work revolutionizes the way we function, leaders and teams need to reimagine how to enhance performance, resilience and culture. Leaders and teams face new risks and challenges around complexity, burnout, collaboration and cultural erosion, as well as exciting opportunities to leverage new ways of working.

This engaging and interactive talk will help you lead and work more effectively in a hybrid work environment. You will:

  • Develop innovative and empowering mindsets to enhance hybrid work.
  • Enhance performance, resilience and culture across your teams.
  • Gain practical tips to lead with confidence and agility in a hybrid environment.

Compassionate Leadership: How to Do Hard Things in Human Ways

As businesses deal with unprecedented disruption and attrition, leaders who are able to do the hard things of leadership but in a human way enjoy outsized success. Compared to their peers, leaders who combine business wisdom with human compassion have employees with far higher job satisfaction, organizational commitment, performance, leader satisfaction, engagement, and decreased burnout. Many leaders think they have to make a choice between being a good person or hard leader, but this is false.

This interactive and engaging talk will help you:

  • Learn new research on immense benefits of “wise compassion”: merging business wisdom with human compassion
  • Consider your current leadership style and capabilities
  • Learn a simple but powerful framework to enhance your leadership skill immediately
  • Gain practical tips for doing the hard things of leadership in a human way

The World Has Shifted: Has Your Leadership?

Leadership in this moment looks vastly different than what it did even a few months ago. It demands quick pivots, difficult decisions, and the ability to ask openly for advice and support. This kind of leadership starts inside, with a mind that is agile vs. distracted and in crisis. There is a challenge though — our minds are not naturally wired for agility.

This virtual presentation will help leaders who need to lead differently right now for their teams and organization.

Audiences will learn:

  • Three mental challenges that leaders must overcome to adopt an agile mindset.
  • How to balance both big picture awareness and a focus on critical priorities.
  • How to avoid the trap of empathy while still taking care of your people.
  • How to let go of your ego and attachment to the way things used to be.

This virtual presentation runs 45 minutes, including a 30-minute keynote and a 15-minute interactive Q&A.

Turn Off Worry, Turn on Resilience

As our work and personal lives have experienced immense disruption, are you feeling more unsteady and a bit lost? During times of crisis, the mind can easily become hooked by obsessive thinking, helplessness. and anxiety. Fear can narrow our field of vision, making it harder to see the bigger picture and the positive possibilities in front of us.

This virtual presentation will explore how to build mental resilience by training our minds. Mental resilience, especially in challenging times like the present, means noticing our thoughts, unhooking from the unconstructive ones, and rebalancing quickly.

Audiences will learn:

  • How to train your mind for resilience.
  • Great strategies for cultivating a resilient mindset right away.
  • The parable of the “second arrow” and its lessons for managing anxiety in times of crisis.

This virtual presentation runs 45 minutes, including a 30-minute keynote and a 15-minute interactive Q&A.

The Risks of Power and the Rewards of Compassion

With power comes risk. Research shows that leaders may develop “hubris syndrome” — losing touch with employees, acting unethically, being manipulated, being unable to receive feedback, and acting rudely and selfishly. This has a huge negative impact on leadership effectiveness, culture, and employee engagement.

How do we reverse the negative impact of power on leadership? Compassion. You can develop it to engage your employees, create winning cultures, and drive business results.

In this interactive virtual presentation, audiences will learn:

  • The risks that come with power.
  • The proven business and leadership benefits of compassion.
  • An understanding of what compassion is (and is not) within a business context.
  • Compelling stories of business leaders who have created extraordinary results through compassion.
  • An engaging exercise to train the mind to develop compassion.
  • Practical tips for applying compassion to leadership activities at work.

This virtual presentation runs 45 minutes, including a 30-minute keynote and a 15-minute interactive Q&A.

Overcoming the Dark Side of Technology with Mind Training

While technology has enabled us to stay connected, it also has a dark side. We are experiencing digital burnout and the inability to focus. Even before the pandemic, 67% of people felt burned out at work, and scientists had diagnosed us with Attention Deficit Trait, where our minds wander 47% of the time.

Our brains are not naturally wired to manage digital distractions, information overload, and the dizzying pace of change. However, some people have developed incredible resilience and focus by training their minds. They have literally rewired their brain’s neural connections for heightened performance and happiness. Studies show that mindfulness training brings enhanced productivity, decision making, innovation, resilience, and job satisfaction, while reducing stress and exhaustion.

In this virtual presentation, audiences will learn:

  • The impact of technology on focus and resilience.
  • A simple mind training to boost performance and happiness at work.
  • Tips to mindfully manage digital activities like emails.