Jacqueline Carter

Jacqueline Carter

Leadership & Mindfulness Expert

The world is facing a global leadership crisis. 77% of leaders think they do a good job of engaging their people, yet 88% of employees say their leaders don’t engage enough, and 65% of employees would forgo a pay raise to see their leaders fired. Leadership and mindfulness expert Jacqueline Carter explains how organizations can confront and solve this crisis by putting their people at the center of their strategy.

Offering immediately implementable takeaways, Jacqueline explains how leading with three core values of mindfulness, selflessness, and compassion can result in strengthened teams and improved bottom lines.

Jacqueline has over twenty years of experience working with organizations around the globe to enhance performance, resilience, and creativity through understanding and training the mind. She is currently the Interntional Partner and the North American Director for Potential Project, a global leadership training, organizational development, and research firm, where her clients have included Cisco, Accenture, Marriott and Bank of America, and many more.

During her career, she has held fiscal and resource accountabilities for budgets of over $60M and teams of more than 100 people. She is also a seasoned change management and organization development expert and worked for Deloitte Consulting for several years, recognized as a leader within Deloitte’s Change Practice. In addition to serving her clients, Jacqueline supported Deloitte in developing tools and methodologies to support large scale change initiatives.

With Rasmus Hougaard, Jacqueline is the co-author of One Second Ahead: Enhance Your Performance at Work with Mindfulness, and of The Mind of the Leader: How to Lead Yourself, Your People and Organization for Extraordinary Results. She has written articles for a range of publications including The Harvard Business Review, American Management Association, Leader to Leader, Mindful Magazine, Business Insider, and others.

Jacqueline holds a M.Sc. in Organizational Behavior, and a B.Sc. in Labor Management Relations and Mathematics. During her graduate studies, Jacqueline supported research on entrepreneurial organizations and how they navigate the challenging process of rapid growth and development. She also conducted research on innovation, creativity and workplace diversity.


The Mind of the Leader – How to Lead Yourself, Your People and Your Organization for Extraordinary Results

Based on the book The Mind of the Leader, this interactive and engaging talk provides leaders with practical take-aways for immediate application. By gaining an understanding of how their own mind works and training it for the most essential qualities, leaders can learn to lead themselves first, in order to better lead their people and tap into their human need for meaning, fulfillment and human connectedness.

Enhance Performance at Work with Mindfulness

Based on the book One Second Ahead. As pressure and demands on our time increase, we all need to have calm, clear, creative and effective minds. This engaging and interactive talk will explore ways to enhance performance, resilience and creativity leveraging the tools and techniques of mindfulness. The session will include practical takeaways for immediate application by leaders and/or your workforce.

The World Has Shifted: Has Your Leadership?

Leadership in this moment looks vastly different than what it did even a few months ago. It demands quick pivots, difficult decisions, and the ability to ask openly for advice and support. This kind of leadership starts inside, with a mind that is agile vs. distracted and in crisis. There is a challenge though — our minds are not naturally wired for agility.

This virtual presentation will help leaders who need to lead differently right now for their teams and organization.

Audiences will learn:

  • Three mental challenges that leaders must overcome to adopt an agile mindset.
  • How to balance both big picture awareness and a focus on critical priorities.
  • How to avoid the trap of empathy while still taking care of your people.
  • How to let go of your ego and attachment to the way things used to be.

This virtual presentation runs 45 minutes, including a 30-minute keynote and a 15-minute interactive Q&A.

Turn Off Worry, Turn on Resilience

As our work and personal lives have experienced immense disruption, are you feeling more unsteady and a bit lost? During times of crisis, the mind can easily become hooked by obsessive thinking, helplessness. and anxiety. Fear can narrow our field of vision, making it harder to see the bigger picture and the positive possibilities in front of us.

This virtual presentation will explore how to build mental resilience by training our minds. Mental resilience, especially in challenging times like the present, means noticing our thoughts, unhooking from the unconstructive ones, and rebalancing quickly.

Audiences will learn:

  • How to train your mind for resilience.
  • Great strategies for cultivating a resilient mindset right away.
  • The parable of the “second arrow” and its lessons for managing anxiety in times of crisis.

This virtual presentation runs 45 minutes, including a 30-minute keynote and a 15-minute interactive Q&A.

The Risks of Power and the Rewards of Compassion

With power comes risk. Research shows that leaders may develop “hubris syndrome” — losing touch with employees, acting unethically, being manipulated, being unable to receive feedback, and acting rudely and selfishly. This has a huge negative impact on leadership effectiveness, culture, and employee engagement.

How do we reverse the negative impact of power on leadership? Compassion. You can develop it to engage your employees, create winning cultures, and drive business results.

In this interactive virtual presentation, audiences will learn:

  • The risks that come with power.
  • The proven business and leadership benefits of compassion.
  • An understanding of what compassion is (and is not) within a business context.
  • Compelling stories of business leaders who have created extraordinary results through compassion.
  • An engaging exercise to train the mind to develop compassion.
  • Practical tips for applying compassion to leadership activities at work.

This virtual presentation runs 45 minutes, including a 30-minute keynote and a 15-minute interactive Q&A.

Overcoming the Dark Side of Technology with Mind Training

While technology has enabled us to stay connected, it also has a dark side. We are experiencing digital burnout and the inability to focus. Even before the pandemic, 67% of people felt burned out at work, and scientists had diagnosed us with Attention Deficit Trait, where our minds wander 47% of the time.

Our brains are not naturally wired to manage digital distractions, information overload, and the dizzying pace of change. However, some people have developed incredible resilience and focus by training their minds. They have literally rewired their brain’s neural connections for heightened performance and happiness. Studies show that mindfulness training brings enhanced productivity, decision making, innovation, resilience, and job satisfaction, while reducing stress and exhaustion.

In this virtual presentation, audiences will learn:

  • The impact of technology on focus and resilience.
  • A simple mind training to boost performance and happiness at work.
  • Tips to mindfully manage digital activities like emails.