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Doug Lipp

The Magic of Disney

Candid, passionate, relevant — Doug Lipp is on a mission to help organizations strengthen their corporate culture, boost business performance, and, unapologetically, have fun while doing it! Lipp is the former head of training at the legendary Disney University, and is currently an internationally recognized expert on customer service, leadership, managing change, and global competitiveness. His high energy and thought-provoking style has motivated hundreds of thousands of people around the world to maximize personal and professional success.

By age 29, Lipp’s celebrated talent catapulted him to the helm of Disney University’s training team at Disney’s corporate headquarters. Fluent in Japanese, he was later on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After leaving Disney, Lipp co-developed an international consulting firm, helping multi-national companies with international teamwork issues and teaching diverse teams of professionals how to better compete in the global marketplace.

Lipp is also the author of numerous articles and eight books on leadership, customer service, and international business. His latest book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees is full of never-before-told stories offering timeless lessons from Disney’s legendary leaders.

Drawing on his 30+ years of experience, Lipp uses riveting examples and powerful, relevant stories about innovation, service, value, and leadership to reveal the behaviors, tools, and attitudes that are representative of cultural excellence. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.

Consistently ranked as one of the best presenters every time he speaks, Lipp researches and customizes each of his presentations. He leads audiences through a journey of experiential exercises and participant-centered activities to provide an actionable blueprint for creating and perpetuating a culture of significance unique to your organization.

Disney U: The Wonderful World of an Enduring Brand

Disney stands the test of time as the ultimate icon of applied imagination. How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind its employee development dynasty? And how does it reinforce its organizational values, culture, and brand on a day-to-day basis?

During this animated and high-energy program, you’ll learn how Disney continues to capture and inspire the hearts and minds of thousands of employees around the globe through an unwavering devotion to the core values established by Walt himself. Learn how Disney University Founder Van France has brought to life — for generations of employees — Walt’s timeless values of innovate, support, educate, and entertain.

Organizational Culture: It's More Than a Coat of Paint

Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is actively steeped throughout the entire organization.

In this program, Doug Lipp persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business performance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy.

The Magic of Exceptional Customer Service

How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels?

Learn the four components that are at the heart of Disney University: innovate, support, educate, and entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.

Even Monkeys Fall from Trees: Learn from Mistakes and Embrace Change

The best and the brightest make mistakes. However, the ability to learn from setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug Lipp as he discusses Walt Disney’s unrivaled focus on creating one of the strongest teams of dreamers and doers in the world. “Change or perish” defines the innovative Disney culture. Lipp takes you behind-the-scenes to discover how Disney pushed through obstacles by relentlessly challenging the status quo in literally every corner of the company.

It's A Small, Small World: The Globe is Shrinking, is Your Business Expanding?

Walt Disney had it right all those years ago… “it is a small world.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ.

In this powerful and cutting-edge presentation, Doug Lipp shows that regardless of whether your organization is selling globally, the face of the customer is changing. Gone are the days of managing or marketing to a homogenous group. Customer groups, employees, channel partners, and shareholders now represent different cultures, generations, and ways of thinking. Organizations must adjust — or be willing to lose — in their global battle for market share.