The Magic of Disney
Candid, passionate, relevant — Doug Lipp is on a mission to help organizations strengthen their corporate culture, boost business performance, and, unapologetically, have fun while doing it! Lipp is the former head of training at the legendary Disney University, and is currently an internationally recognized expert on customer service, leadership, managing change, and global competitiveness. His high energy and thought-provoking style has motivated hundreds of thousands of people around the world to maximize personal and professional success.
By age 29, Lipp’s celebrated talent catapulted him to the helm of Disney University’s training team at Disney’s corporate headquarters. Fluent in Japanese, he was later on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After leaving Disney, Lipp co-developed an international consulting firm, helping multi-national companies with international teamwork issues and teaching diverse teams of professionals how to better compete in the global marketplace.
Lipp is also the author of numerous articles and eight books on leadership, customer service, and international business. His latest book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees is full of never-before-told stories offering timeless lessons from Disney’s legendary leaders.
Drawing on his 30+ years of experience, Lipp uses riveting examples and powerful, relevant stories about innovation, service, value, and leadership to reveal the behaviors, tools, and attitudes that are representative of cultural excellence. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.
Consistently ranked as one of the best presenters every time he speaks, Lipp researches and customizes each of his presentations. He leads audiences through a journey of experiential exercises and participant-centered activities to provide an actionable blueprint for creating and perpetuating a culture of significance unique to your organization.