Expert in Conflict Resolution and Corporate Performance
Gary Furlong can help you to diagnose, analyze, and resolve conflict in any situation. He shows mediators, negotiators, managers―and anyone else needing to resolve conflict―how to simply and effectively understand and assess the situation they face, and offers specific and practical guidance on how to intervene to resolve it successfully.
A graduate of Stanford University, Furlong is past president of the Alternative Dispute Resolution Institute of Ontario, is a Chartered Mediator, and holds his Master of Laws from Osgoode Hall Law School. He is the author of The Conflict Resolution Toolbox and the co-author of The Construction Dispute Resolution Handbook.
As a mediator, Furlong has worked in numerous areas of dispute resolution and specializes in intervening in difficult organizational and workplace differences. He has delivered conflict management training for the National Judicial Institute, The Law Society of Upper Canada, and law firms across Canada. He has trained RCMP officers, firefighters, and hundreds of frontline managers and employees for companies such as Purolator Courier and Transport Canada, and has worked with numerous departments of the federal and provincial governments, and many municipalities.
Furlong sits on the Law Society of Upper Canada complaint mediation panel, and on the Teachers College of Ontario mediation’s panel.