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TOPICS
1. The Power of Personal Leadership….Attitude Makes the Difference
We all possess the ability to profoundly impact another person by the manner in which we conduct ourselves. When we go out in the world with a happier disposition, we impact others positively. By our own demeanor, we create an energy force that has the power to change attitudes and change lives. We should never underestimate our own personal power! This humorous, highly energized and insightful presentation offers a deeper understanding of the power of positive thinking and personal initiative, as well as specific tools to implement when faced with our own “stinkin' thinking”. Whether your group needs an attitude adjustment, tune-up or makeover, audience members experience a memorable, popular keynote as they learn what lies behind a s.m.i.l.e as well as the true meaning of making a difference!Learning objectives and benefits for attendees:
- Implement immediate solutions to workplace stress and negativity
- Realign your core personal and professional values to those of your workplace
- Learn how to re-energize attitudes to co-workers and management that brings profound results
- Discover how to influence others with outstanding communication skills
- Master the art of personal leadership in all relationships
2. An Attitude of Gratitude…We appreciate Your Business
The Customer Service revolution is still in full swing! Is your front line staff committed to an “attitude of gratitude” for the business your customers provide? Are they giving a gold–medal performance with every customer experience? The first point of contact can make or break customer relationships within seconds. Is your team set up to win the seven second challenge with customers? The theme of this exciting keynote address or workshop is based on the reality that almost 70% of customers take there business elsewhere due to an attitude of indifference!Learning objectives and benefits for attendees:
- Recharge your attitude to client relationships: They are the reason you are in business
- Learn the six secrets of customer satisfaction to outsmart the competition
- Improve your internal client relationships to increase bottom line results
- Learn dynamic communication strategies…Master the art of diplomacy with your most annoying clients!
- Avoid the “cost of loss” …a bad service experience with your organization has immeasurable consequences!
3. “Leading the Generations: Adjusting Attitudes for Outstanding, Collaborative Workplaces”
The notion of having one job and having it for life does not hold any appeal for the new generation of workers. Those days are gone forever and unless organizations are willing to invest in their people emotionally and financially, the best and brightest will unashamedly seek opportunities elsewhere, leaving you scrambling to replace them. In this context, employers must be willing to rethink existing hiring, mentoring and training practices and let go of old ideas that shaped the traditional organizational structures. In this fun and informative presentation, participants learn how to adjust attitudes regarding the secret to motivating and retaining our workforce to create outstanding intergenerational workplaces. Developing an unbiased viewpoint and flexible approach, coupled with exceptional interpersonal skills and specific methods to keep all team members engaged, productive and satisfied. These are prerequisites for leadership success in managing our human capital.Learning objectives and benefits of attending for managers:
- Understand the “push” and “pull” factors regarding employees’ decisions to stay or leave.
- Learn how to apply positive communication & influence to give support and motivation to all team members; regardless of age, culture and attitudes.
- Practice the language of leadership to use when giving feedback to different generations.
- Learn how to create a work environment that fosters retention by encouraging creativity, participation in decision – making, brainstorming problem solving.
- Experience hands – on opportunity to practice the power of positive connection will all generations!
MICHELLE RAY
“The Attitude Adjustor”, Workplace Relationship Expert & Multigenerational Specialist
Michelle Ray is a highly sought-after international keynote speaker, author and seminar leader who demonstrates a deep understanding of the consequences of low morale, lackluster service and ineffective leadership in the workplace. Born in Australia, Michelle began her career in the media industry during the recession of the early 80's. She was once told by management that she "didn't have what it takes" to succeed in the business world. With self- doubt and a lack of mentors, Michelle was inspired to create her own successful international business. She speaks passionately about the impact of attitude in the workplace, the importance of outstanding leadership, collaboration and the responsibility of positive communication and influence.
Known as “The Attitude Adjustor”, Michelle is a “Certified Speaking Professional” (CSP), the highest-earned designation in the speaking industry. Less than 600 people worldwide have earned this distinction after meeting rigorous criteria established by the National Speakers' Association. She has been listed in the “Who's Who” of Professional Speakers and has worked with a myriad of clientele providing in house seminars and conference presentations. In 2004, Michelle was awarded the “Presentation Mastery Award” as the Presenter of the Year for the Vancouver Chapter of the Canadian Association of Professional Speakers. In 2003 she was recognized as the top speaker in Canada for the world’s largest international public seminar company.
Her motivating keynotes and interactive presentations have a thought-provoking, amusing, common sense message. Her limitless energy, masterful use of humour and down to earth approach has earned her respect and appreciation by clients around the world. Michelle Ray’s depth of knowledge and powerful message is guaranteed to energize, inform and inspire workplaces across the globe!
Michelle Ray's Blog Entries -
Engaging or retaining employees?
Is there really a “chicken or the egg” question?
The Power of Personal Leadership…Recession-proof your attitude!
COMMENTS FROM AUDIENCES
"The skills you taught have been incredibly helpful in improving the quality of work and satisfaction in the workplace."
BC Teachers Federation
"Our departmental training team spent a lot of time researching and then selecting a speaker for our annual session and did it ever pay off! We’ve already noticed a more positive attitude from staff, and that is thanks to you."
City of Victoria
"You kept the audience on the edge of their seats throughout the entire keynote address. We have received a great deal of positive feedback."
National Leasing Canada
"You are someone who really cares about your clients. Our staff had only wonderful things to say about you and the content delivered. To summarize… happy customers, happy employees and a happy boss….A great combination!"
Canadian Pest Control
"Our entire education team really enjoyed Michelle’s presentation. She is a very dynamic facilitator with great enthusiasm; which became contagious to her captivated audience."
KPSS Goldwell Cosmetics
"Thank you very much for a wonderful experience. I highly recommend you to any person or organization wishing to improve their workplace relationships."
Catena Networks
"The content of your material was very relevant. There was a “buzz” around the room throughout the session. You have exceeded our expectations and we will consider engaging you again for other KPMG events."
KPMG
"We were very impressed with the feedback from delegates. Michelle gets her message across in a positive, unique and humorous way. Everyone in the room was engaged and the number of people who commented on the quality of her delivery was excellent. Her use of humor to get her point across is masterful."
Australian Industry Group
"“I was so pleasantly surprised to hear your talk, unscripted and personal. You’re so comfortable with your stage presence that those in the audience can’t help but feel uplifted by your composure and confidence.”
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University of Northern British Columbia, for Canadian Banner User’s Conference
"Ms. Ray presented at ICBC's 2007 Annual Human Resource and Corporate Law Business Meeting on the topic of Personal Leadership in the Multigenerational Workplace. As Ms. Ray was following a series of speakers addressing 'nuts and bolts' issues for the Corporation, we were looking for a speaker who would be both fun and relevant to our everyday work. To put it simply, Ms. Ray surpassed all of our expectations. Her presentation was interactive, humorous, fast paced, informative and deeply moving. As a organizer of the meeting, I have received many heartfelt expressions of thanks for her selection. Our feedback has been uniformly and overwhelmingly positive. Several of our long-term employees have mentioned that this was the best presentation they have ever attended at a business related meeting. All have indicated that they received 'take-aways' which will resonate with them for the remainder of their professional and personal lives. I cannot recommend Ms. Ray more strongly for any organization looking for someone to stimulate and move both the mind and the heart."
Insurance Corporation of British Columbia
"She held her audience of 180+ captive with her high energy, blunt honesty, witty observations and pertinent advice. I have received scores of emails and phone calls from consultants telling me what a positive impact Michelle had on them and how her message was just what was needed. We definitely ended our weekend on a high note by having Michelle energize and re-focus our people!"
Flight Centre
"You have a wonderful ability to connect with your audience in a way that holds their attention throughout. Your presentation style, vocabulary and props all aid in delivering a powerful message - one of personal leadership where we are each individually responsible for the attitudes in the workplace and we all have the ability to contral our own environment. Our group, comprised of the 70+ senior partners and managers of our firm, attended this retreat with a view to looking ahead and planning, strategically, to grow our business. Your presentation gave them a very valuable piece of the puzzle. We all know how important and valuable staff is to any business success; you emphasized this message while giving these partners and managers some very simple tools in the way of delegation and feedback that they can easiliy implement to reward and retain their key people."
BDO Dunwoody
"You took the time to learn about our group in advance and to customize the material and this made all the difference. We laughed, we cried, we learned and you left us wanting more. The feedback has been overwhelmingly positive and I would highly recommend you to anyone looking for a high-energy presentation that will leave participants with skills that can be utilized not only at work, but in their personal lives as well."
The Supreme Court of British Columbia
"Michelle Ray is a talented, gifted speaker. She immediately connected with close to 200 attendees and held their attention from start to finish. The leadership team and employees experienced a very positive, fun, engaging, and valuable session. We learned skills that will enhance our professional and personal lives. Michelle’s exceptional professional standards were evident in her research prior to the event and in the content delivered at the event."
Corporate Management Branch Pacific Region, RCMP
