Darci Lang

Darci Lang has been invited to speak to numerous government departments, conferences, staff functions and development days. She shares an easy to apply message that relates to all. The message is simple; you have a choice when it comes to your attitude, professionally and personally. The choices you make effect yourself and your team.

A positive attitude is the foundation of Darci’s success. She has owned and operated three separate companies, worked with others and managed many different people. As owner of X-L Enterprises and past owner of the award winning Mallabar Tuxedo Rentals in Regina, Darci understands that working effectively within an area or unit requires you to work on yourself first.

As the demand increased for Darci to tell her personal story of turning business into success she turned to professional speaking and training – her third business endeavour. She then started to share her “Focusing on the 90%” message and others wanted to hear about her life story as well. Darci has been speaking and training for over 17 years.

Her dedication and entrepreneurial skill have paid off. She is now a best-selling author with her book, Focus on the 90%: One Simple Tool to Change the Way You View Your Life. Darci has won The Saskatchewan Woman Entrepreneur of the Year Award and an Achieving Business Excellence (ABEX) Award. She was a finalist in the Canadian Woman of the Year Award and a three-time nominee for the nationally recognized Entrepreneur and Young Entrepreneur of the Year Awards.

Darci is truly someone who walks the talk.

• 3. Motivating Others: Become the Leader they Want to Remember

  Have you ever worked for someone positive that you will never forget working for? Have you worked for someone who you would like to forget? What was the difference?
  
  The difference was their attitude. Darci shares her ideas on how to get "reconnected" with your employees...and the reason you were chosen to lead them. We have all worked for someone who was "less than motivating" and you know the negative impact that can have on a group. Leaders have a huge impact on the lives of their employees.
  
  How can we motivate others? It really just goes back to the basics. Treat others the way you want to be treated. Employees need to feel valued and respected by their employer.
  
  Life can be very stressful in this "do more with less" society and they can feel the pressure. How can we offer a motivating work environment to our sometimes, overwhelmed employees? How can we motivate others when we are overwhelmed ourselves?
  
  Darci will share her no cost, easy to implement ideas on encouraging and building up employees. Your leaders will leave with a fresh new perspective on what employees are really looking for. They may be surprised to hear how basic it really is.

• 2. Client FOCUSed Service: Forget Friendly. Get Genuine.

  Have you ever been to service training and one week later everything was the same as before the training? Have you ever been served by someone who was friendly but it did not seem genuine? Have you ever been served by someone who was not a "people person"?
  
  Now I am not saying not to be friendly. Friendly is a very important part of providing great service. But often the other "part" is missing. The genuine piece. If we want to create the ultimate client experience, we need to be sure we are genuine too. Building great service starts with building up your employees first. When an employee enjoys what they do and they have a passion for serving others they can start to build the genuine portion.
  
  Before we can ever provide FOCUSed service, we have to check our attitude towards serving clients all day. Have you ever been served by a waitress who clearly should not be waitressing any more? Me too. And I bet if I asked that waitress if this is what she really wants to do all day, she would probably say no. If you do not enjoy what you do it will be very difficult to serve with a positive focus.
  
  During the client interaction, we will discuss some tried and true ways to connect with the client. After we serve the client face to face or on the phone, we can still continue to provide the service that keeps them coming back. The group will leave with a really different perspective on what it means to be "friendly". Because really great FOCUSed service starts with being Genuine.

• 1. Focus on the 90%: One Simple Tool to Change the Way you View your Life

  Darci will ask one simple question throughout her humorous and thought-provoking presentation.

  Where do you focus your magnifying glass, on the 90% that is positive in your life or the 10% that is not?
  
  How do you know where your focus is?
  
  • What do you say about your job on the coffee break and at the end of the day?
  • How do you interact with the 90% and the 10% at work?
  • How do you feel about "serving" clients all day?
  • How do you feel about yourself?
  • What do you give to your family at the end of the day? Your 90% or your 10%?
  
  Darci will challenge the audience with the fact that we do have a choice in how we view our lives. This idea of seeing the positives in their lives is something that we all know works. We know we should do it more but the ultimate challenge is … are we doing it? And if we aren't, how can we start to see our lives in a more positive way?
  
  Each audience member receives their own magnifying glass and a strong reminder that life is short and only they can choose how they live their life.

• Our Para-Optometric Division had the pleasure of listening to Darci Lang speak at our last convention. Not only was it informative and uplifting, it was one of the most talked about lectures we have had in a number of years. ...Her lecture leaves you feeling powerful, and ready to overcome obstacles in your daily routine, one which sometimes becomes just that, routine.

  Saskatchewan Para-Optometric Division

• I have had the good fortune of listening to many great speakers. I sincerely hold Darci Lang as one of the greatest...I have confidence that having Darci speak to your listeners will result in the same value that we experienced. That value was multifold: value to each one's work attitude, value to each one's personal life, and value to the organization. One measurement of value is the ability to impact the future. I believe Darci has that ability and the impact is most positive.

  Advantage Credit Union

• It was the most invigorating, insightful and informative customer service presentation I have had the pleasure of hearing. It should be a mandatory part of every businesses training program

  Eastshore Credit Union

• I have had the chance to listen to several customer service experts at conferences in Canada and the USA. Your presentation is among the best I have attended. Your down to earth, grassroots approach and the fact that you are not just another consultant makes you credible with people that are in the front lines. You have been there!

  Shell Canada

• Darci is very enthusiastic and motivating in her presentations and she certainly "walks the talk". She honestly believes in her business, in providing excellent customer service and this shows during her presentations.

  Business Development Bank

• Darci Lang's message was extremely well received by the staff of the Saskatoon Health Region. Darci's pre-work in learning what our issues were (what she calls " ground truth") helped her customize the message to our audience. In addition, the concepts in the message "Focus on the 90%" aligned and supported our current cultural transformation initiatives which are centered around how we live out the organization values in every interaction. We would like to have her expose her message to more staff and are planning to bring her back soon for additional sessions.

  Saskatoon Health Region

• Feedback has been excellent, with many saying it was the best Teamwork Day by far. I just wish we could have booked you for two days instead of the one so we could have more time with you –Markham loves you!

  Town of Markham

• The energy, laughter and goodwill in the room after you left was nothing short of astounding. You were able to lift and energize approximately 250 nurses who suffer from different levels of burn out and distress. Many people stated you were the best motivational speaker they had seen and heard.

  Canadian Society of Gastroenterology Nurses and Associates

• Right from the time the first person walks in the door until the last person leaves, you are incredible. You make a connection with everyone, making them feel appreciated, important, and touching them in some way.

  West Wind Aviation

• The response from the sessions was extremely positive and many staff indicated that this was the best training opportunity they had ever taken. The information was practical, fun, and moving and many staff may have said Darci's message continues to help them make positive choices in their interactions at work and with their family.

  Advanced Education and Employment

• Darci is a very special person and a delight to work with! It was very evident when we met that she had done her homework. She was familiar with our profession and genuinely interested in meeting the people at our conference. What also impressed us was her interest in attending our clinical sessions to get a better sense of our audience before presenting the closing plenary. Darci's message was very motivational. As one participant said, "This by far was the best closing plenary ever. You are a light and I thank you for reminding me to keep my light going".

  The Alberta Pharmacists' Association

• The response to Darci's presentation at our staff meeting was extremely positive and although I am not surprised, I am a bit awestruck by the level of emotion expressed in the event evaluations and the deep value people took away from her message. Without a doubt, Darci is motivational - she is also a no nonsense Reality-Check Task Master!

  Saskatchewan Ministry of Environment

• I cannot tell you how many people have positively commented on your presentation or how many times I've raved about it to others and it's only 3:15 the day after! You are a living example, for me, of what I need to change and even how I can start off with my 'time' outside of the house to gain my 90% and leave my 10% outside of those doors! I truly thank you for making a difference.

  Sasktel

• Darci Lang’s message was warmly accepted and heard by our group. In the days and weeks since then, I notice that people still have their magnifying glass at their desks, and I often hear a reminder to focus on the 90%..........both ofthese proof that the message was important enough to remember and ‘own’, and delivered expertly! I encourage other work groups or really, any group, to take the opportunity to listen and learn from Darci!

  FCC

• In today's turbulent world Darci's message "Focusing on the 90%" was the perfect summary to end our conference wrapping it up in a neat bow. Her ability to personally connect with each of our delegates kept them on the edge of their seats and wanting more. She filled them up giving them energy to take back to their work and families.

  Western Cities Conference

• You inspired and motivated many of our future leaders in this Department and the federal government and I believe that by leading with this principle, we can cultivate a strong and committed workforce within the department to drive our future initiatives forward.

  National Defence Managers’ Network

• Very natural, common- sense approach. Spoke from the heart – very focused. Darci is unique in her approached and within a few minutes of her speech appeared to make everyone in the room feel very comfortable and at home. I really enjoyed Darci, especially when she talk about her background and life. It reminded me that you can’t ever tell or prejudge anybody. I thought she was perfect and beautiful at a glance before she spoke – but she is much more than what you see on the surface. Excellent presentation!

   

  The University of Saskatchewan

• On behalf of senior management at Investors Group, I would like to take this opportunity to thank you for supporting our efforts at the Star Performers conference in Las Vegas. You presentation was excellent and was an important contribution to the overall success of the event. Truly was the highlight!

  Investors Group

• I must say Darci “hit it out of the ball park”. Right from the moment she hit the stage to her final remarks, Darci had the entire audience in the palm of her hand. Her delivery style and presence on stage are remarkable, coupled with a great sense of humor; she was a great part of our convention. You won’t go wrong with Darci Lang – she is worth everything!

  Kin Canada

• She has the ability to captivate an audience with her message, reminding all of us how truly important it is to have a positive attitude and the impact it makes on our professional and personal lives. The standing ovation she received was a true indication of the uplifting impression Darci has made on our delegates.

  The Association of Manitoba Municipalities

• Darci Lang was one of the best motivational keynote speakers in the history of our Recreation Conference. Darci brought her energy and enthusiasm and our delegates could not get enough of her Recreation Conference for Community Volunteers. Darci’s ability to reach out and inspire her audience is so powerful and unmatched by any other speaker I have experienced. We truly feel that we were blessed to have Darci speak at our conference. She is very talented, kind, and enthusiastic.

  Bragg Creek Community Association

• She really does speak from the heart and her care and concern for people shines through in her presentations and her interaction with her audience. We got lots of positive feedback from the participant’s and her message still echoes through our office daily.

  Wild on Women Symposium Event

• Darci’s presentation is like a “feel good movie”. You can take away as much as you are willing to open yourself up to. Thank you Darci, you presentation was uplifting, self-reflecting and inspirational!

  Thomas Cook/ Marlin Travel

• Darci is an enthusiastic presenter who puts her heart in her presentation. She is upbeat, yet sensitive and very attuned to her audience. Darci easily captivates her audience for the duration. We found Darci to be extremely professional to work with throughout the contracting process.

  Manitoba Organizational Staff Development

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  January 2007

  Focus on the 90%

  Focus on the 90% will help answer, "Where do you hold your magnifying glass?" and assist you in shifting your focus in you feel there are places where you need to make a change. It all starts with focusing on the 90%. The choice is yours.