Larry Hochman

One of the most popular keynote speakers in the world, Larry Hochman spent ten years as a Director of British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and separately, Director of People and Culture – he being the first person in Britain to hold this title. He is not just a theorist, but has turned his ideas into tangible business triumphs on both sides of the Atlantic.

Hochman pioneered Corporate Mentoring in the U.K. at AirMiles and has been the Personal Mentor to several Chief Executives in both the U.K. and across Europe. He brings the practical experience of ten years of director level, hands on decision making experience at multi-national companies (British Airways and AirMiles), as well as the insight gained from having delivered nearly 400 speeches in 41 countries and having spoken on every continent.

Alongside his numerous speaking engagements all over the world, Hochman has been running his well-known speaking, mentoring and consulting business. His book, The Relationship Revolution, was published in January 2010.

Hochman uses his vast insights to help companies develop a competitive advantage by focusing attention on the needs of their customers and their people. His ability to spot future trends has turned his theories into tangible business successes around the globe.

• 8. TRANSFORMATIONAL LEADERSHIP - WHY SHOULD ANYONE BE LED BY YOU?

• 7. TRANSPARENCY NOT BUREAUCRACY, THE CHANGE YOU MUST EMBRACE

• 6. PERSONAL NETWORKS BUILDING LOYALTY FOR LIFE

• 5. CUSTOMER AND BRAND VALUE IN A DIGITAL AGE

• 4. THE WAR FOR TALENT and THE FUTURE OF HR

• 3. RETAINING CUSTOMERS IN AN ECONOMIC CRISIS

• 2. NOW IS THE TIME FOR COURAGEOUS LEADERSHIP

• 1. RELATIONSHIP ECONOMICS IN THE POST RECESSION ERA

• Your startling appraisal of the way business is likely to change in the next few years was sobering and thought provoking. This is exactly what is needed to help our business managers 'think outside the box' about ways in which their own markets may change and how they can adapt themselves to exploit the opportunities that presents. At the same time your messages in so many different ways fit well with the overall 'Think Customer' theme for this year's Forum.
  Siemens UK

• 
  April 2010

  The Relationship Revolution

  Your customers are angry. Very angry! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they’re now deeply cynical. Trust in business is at an all-time low.

  This defining moment calls for nothing less than a ‘Relationship Revolution’. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of ‘unique value’ that you need to succeed. Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years.