L(earn) 2

Definition Statement: L(earn)² \‘lurn-tü\ noun:

• J. L(earn)2 Unite Left and Right

  Need answers, not more questions?
  
  How often have you wished that you had the ability to look at problems from a different vantage point and get a new insight on the problem? Another perspective. Get ready to have both halves of your brain unite in this exciting method of creating a different vantage point.
  
  Program Description
  
  In this creative program, L(earn)2 Unite Left & Right™ participants experience the locks to creativity and finding innovative solutions. In the program, creativity is less about crayons on the wall and more about being able to create innovative solutions to everyday challenges. Normally, our creativity remains locked within us. The activities focus on unlocking our creativity and liberating participants to approach challenges in new way. Each activity identifies a key to the lock.
  
  Once the participants discover the keys, the real challenges begin. Your team moves to the application of what they have learned, and begin attacking all sorts of problems. Finally, you choose several "impossible" problems in your organization and participants collectively solve the company-related issues.
  
  Participants learn to:
  
      * Apply creative thinking skills to overcome barriers caused by the way we approach problems
      * Link creativity and innovation to real life problems
      * Be confident in applying proven techniques to unleash creativity
      * Use creative thinking to find solution to problems you might face in your role in the organization (e.g., a manager or sales person)
      * Unlock the six mental locks that get in the way of being creative
  
  

  Learning Outcomes
  
      * Creative thinking
      * Innovation
      * Problem solving

• I. L(earn)2 Sell Naturally

  Do you get your customer?
  
  We all have a natural approach when selling and presenting. Working within your natural approach means you connect with customers who have the same natural approach. To increase sales success, connect naturally with all your customers when presenting. Tailor how you communicate and how your customers receive how you communicate. Get ready to present so your customers hear you and receive the information naturally.
  
  Program Description
  
  L(earn)² Sell Naturally™ uses colour as a metaphor for remembering and understanding human communication preferences. Applying these preferences allows individuals to determine how to present information, pitch or detail clients, and close in a manner that is natural to their individual customers. Participants learn about their style and identify specific ways to communicate to support the buying and listening process of their other clients.
  
  The applications, both personal and professional are endless! The experience of the program focuses on the participants' ability to learn and apply the learning to their presentations rather than a lecture or presentation by the facilitator. Individuals leave having been engaged in applying the conversations in their selling process.
  
  Participants learn to:
  
      * Instantly assess your clients' communication preferences
      * Enhance your interpersonal and group communications
      * Improve sales productivity immediately
      * Communicate so others hear you and your messages
      * Handle sensitive situations/communications
      * Eliminate stress and tension in the sales process
  
  
  Learning Outcomes
  
      * Presentation skills
      * Communication styles
      * Determining motivators
      * Influencing
      * Listening
  
  

• H. L(earn)2 Save the Titanic

  Iceberg Right Ahead!
  
  Experience management and leadership in a high-pressure situation! Your team takes control of Titanic moments after hitting the iceberg. Following the comprehensive briefing by Captain Smith, each team tackles the impending disaster. Think fast. Think smart. Think outside the box. Your decisions mean the difference between life and death for your passengers - and metaphorically for your business.
  
  Program Description
  
  L(earn)2 Save the Titanic™ allows participants to learn by doing. The goal is to save the 2207 passengers, as well as the RMS Titanic herself. The experience begins with a careful analysis of the errors that caused the disaster in the first place. Participants then use their problem solving skills to save the passengers and crew of the Titanic on her maiden voyage. Each team is given the same list of available resources, and challenged to devise a plan. This incredible experience allows teams to learn skills by living them. Participants learn volumes about team priorities, conflict resolution, setting a common objective, creative problem solving, and working together in a team environment.
  
  Participants learn to:
  
      * Become engaged in generating ideas & solutions
      * Set the context of actions before executing them
      * Establish common goals
      * Avoid disaster by communicating and planning
      * Implement communications to support internal and external stakeholders
      * Cause others to be creative when generating ideas and actions
      * Shift the focus from one's leadership to leading within the situation
  
  
  Learning Outcomes
  
      * Decision Making
      * Delegation
      * Layering of Ideas
      * Planning
      * Creative
      * Problem Solving
      * Teambuilding

• G. L(earn)2 Reveal the Secrets

  Special Agent "X" requires Your Expertise...
  
  What are those mysterious qualities of your product or service offering, the customer requirements, and your competition? Marketing and sales initiatives of new or existing offerings can sometimes seem like an impossible mission. There are so many secrets. Which ones lead you to success and the completion of your mission? L(earn)2 Reveal the SecretsTM is the key to marketing, servicing, and growing a successful product or service.
  
  Program Description
  
  Get it right the first time. We will walk you through a powerful experience which puts your customers, your company, and your competition on the same page for perhaps the first time. Accept the assignment, and learn a comprehensive process to reveal the incredible insights you can put into action immediately! So, the competition is afoot, and the clock is ticking! Leave your old identity behind. You are now a Secret Agent.
  
  Each team experiences the process by applying it to your specific products, services, marketing, sales or customer service. Target market, customer requirements, and product differentiation are among the considerations. Participants are amazed at the classified data they generate, and return to the office eager to hold top-secret staff meetings around these new insights.
  
  Participants learn to:
  
      * Meet competitive challenges head on and identify areas of weakness in a competitor's offering;
      * Analyze products/services from the customer's point of view and discover what matters to them;
      * Create new value propositions and unique competencies;
      * Expand customer value by being "on the mark″ at all times;
      * Create new futures by positioning your organization as the market leader.
  
  
  Learning Outcomes
  
      * Product evaluation
      * Customer Service Sales
      * Benchmarking
      * Innovation
      * Key Messages

• F. L(earn)2 Profit from Change

  But that's the way we've always done it!
  
  Most of us do almost anything to maintain the status quo. Unfortunately, the same scenario applies in business. We tend to take action only when forced by a competitive threat, or external circumstance. This experience offers invaluable insight into the process of change: Why it happens, when it happens, and how to use any changing environment to your maximum advantage. Learn the winning approach: The more people you get on your side, the more successful your initiative will be!
  
  Program Description
  
  L(earn)2 Profit from Change™ allows participants to affect change in an organization through a simulated change implementation project. Participants experience the difficulties of implementing a system-wide change. Participants choose specific change and communication tactics to influence others, secure their agreements, and move others towards clarity.
  
  Participants learn to:
  
      * Select appropriate communication and change tactics to achieve company goals.
      * Perform, make decisions and implement change as a team.
      * Approach change as a process, not an event.
      * Predict and overcome barriers to change.
      * Design an organizational environment that reinforces the importance of change.
  
  
  Learning Outcomes
  
      * Implementing change
      * Creating Context
      * Innovation
      * Planning
      * Resource allocation
      * Influencing
      * Large scale communication
  
  

• E. L(earn)2 Inspire the Future

  Why bother?
  
  We all need a road map into the future. If we don't know where we are going, then any way will do. The problem with this approach is we spend more time wandering in different directions than aligning our resources to achieve tangible progress in key result areas. Travel through time and create your organization's future – you choose the destination (one, two, or five years from now). Get ready for a trip to remember.
  
  Program Description
  
  L(earn)2 Inspire the Future™ engages your team in defining and creating the future of your organization. This program reinforces their joint responsibility in affecting the changes required to achieve the future state. Participants become more involved and engaged in the most meaningful work – driving the organization forward.
  
  In the future, images replace text, so participants define their new reality in graphic detail. These images communicate thousands of words quickly and transcend the barriers of communication, instantly aligning all our actions and decisions in the present with the future we've created. Many groups proceed further and define the obstacles and how to avoid them while other groups complete action plans and milestones to inspire the behaviours and actions required in the present.
  
  Participants learn to:
  
      * Be responsible for the growth and development of the organization
      * Take action in the present aligned with the intended future
      * Anticipate and overcome obstacles before they limit progress
      * Celebrate current and intermediate success
      * Create and reinforce team by getting involved in creating the future of the organization
  
  
  Learning Outcomes
  
      * Creating context
      * Removing obstacles
      * Communication
      * Visualization & imaging
      * Leadership

• D. L(earn)2 Drive the Flow

  Get Your Hands Dirty
  
  This two-day learning experience helps you L(earn)2 Drive the Flow™ of work within your team, and your own environment. The program takes you on a thought-provoking, high-speed race against the internal barriers that restrict your top performance when managing and improving workflow.
  
  Program Description
  
  L(earn)2 Drive the Flow™ delivers tools and methodologies to independently anticipate and solve workflow and process challenges before they arise. In this experience, you apply the tools you learned and practice managing workflow in a production environment. The hands-on activities enable you to improve workflow and the mechanics causing the workflow challenges. The experience allows you multiple opportunities to test and validate the workflow management concepts. Naturally, through the process of discovery, you begin to address the workflow challenges by defining, measuring, analyzing, and improving your current workflow environment.
  
  Participants learn to:
  
      * Consider the implications of actions on others' workflow
      * Describe and map workflow
      * Anticipate unintended consequences of actions
      * Address challenging situations using a systematic approach
      * Tackle the causes of issues instead of applying quick fixes
      * Apply the concepts of workflow management
      * Determine what and when to measure
      * Practice improving workflow
  
  
  Learning Outcomes
  
      * Workflow Project management
      * Forecasting & planning
      * Resource allocation
      * Process mapping
      * Culture and team

• C. L(earn)2 Bridge the Gap

  Ever notice the gap?
  
  Yes - the gap that exists between your customers and your organization! If you don't notice it, your customers continue to fall into it. Further, if you cannot bridge the gap, your competitors will. With teamwork, communication and planning, you can build a bridge over the gaps to challenge the laws of physics (the customer requirements) and withstand any environmental threat (the competitive landscape). L(earn)2 Bridge the Gap™ gets your team physically and mentally active in engineering a super-structure (your company) by working together, planning and implementing.
  
  Program Description
  
  Roll up your sleeves and start construction! The bridge (your organization's structures and processes) must span the gap between you and your customers, and must carry the weight of one large egg (the fragile relationships with customers and employees). Your participants become a team of architectural engineers who communicate and plan together, implement as two sub groups, and then return to the main group to integrate all stages of the bridge in order to create the super-structure. This mirrors the relationship between departments, each with their own goals but working toward a common end. L(earn)2 Bridge the Gap™ communicates your key messages to participants in an impactful and memorable way.
  
  Participants learn to:
  
      * Take responsibility for the success of the larger enterprise
      * Plan and communicate effectively between teams when working as teams
      * Clearly communicate context and purpose when assigning tasks
      * Implement separately through effective communication and resource allocation
      * Create powerful connections between internal structures and processes and customer needs
  
  
  Learning Outcomes
  
      * Teambuilding
      * Customer service
      * Planning
      * Communication
      * Culture
      * Resource allocation
      * Project management
      * Innovation

• B. L(earn)2 Be a Top Gun

  Get Ready for Takeoff Top Gun!
  
  In today's competitive market, it takes a tremendous amount of skill to compete. That's why our L(earn)2 Be a Top Gun™ management "flight" simulators make such good sense. Whether your team is made up of seasoned veterans, or rookie recruits, everyone is sure to learn new skills throughout this exciting experience. You'll go head to head with aggressive competition, and formulate strategies that help you hit the bull's-eye on your target objectives. Get ready to put missile lock on a whole new level of success.
  
  Program Description
  
  The L(earn)2 Be a Top Gun™ interactive simulators are highly customized to reflect your particular business, with every aspect of the experience tailored to fit the parameters you set out in advance. The simulator closely resembles the current state of your organization and market. You choose the level of competition, and challenge your participants to succeed. The participants form management teams, and compete or collaborate to ensure their business gains the maximum market share. Participants can also innovate their processes and products which take resources and require effective operations of the day-to-day decisions.
  
  Participants learn to:
  
      * Collaborate to align and innovate all the activities in your organization
      * Improve your management & planning skills to create space to innovate
      * Understand the inter-connectedness of your organization
      * Compete against other teams' strategies & tactics in a competitive marketplace
      * Understand the variables at work within your organization
      * Innovate without the real life risk yet experiencing the payoff of innovation
  
  
  Learning Outcomes
  
      * Financial implications
      * Impact of silos
      * Team planning
      * Communication
      * Leadership
      * Decision making

• A. L(earn)2 Appreciate your Customer

  What do you expect?
  
  Picture yourself walking up to a fast food counter, buying a car, or a new computer. What is the level of customer service that you expect? Like most consumers, your expectations are growing exponentially. That's why good customer service remains absolutely essential for any business that wants to grow and succeed.
  
  Program Description
  
  In fact, those who content to do things the way we've always done them' often pay a serious price. A recent survey of Canadian firms asked customers why they switched suppliers. The results were as follows: 68% switched because of perceived indifference to their problems, and 14% switched because of complaints never addressed. Taken together, these statistics indicate that 82% of the reasons why people switch suppliers directly related to customer service! So, how do you formulate a long-term customer retention strategy, built on customer service? It all begins with a commitment to excellence that 'we can, and will do it better'. Once your team recognizes the critical importance of this commitment, we'll teach you the fundamental principles required in order to move to the next level. You gain invaluable insight into the process of identifying customer needs and requirements more effectively, helping customers solve their problems quickly and efficiently, and building trust and credibility with customers on an individual basis.
  
  Participants Learn to:
  
      * See how your customers develop an image of your organization
      * Identify organizational barriers to excellent customer service
      * Appreciate the most common ways a customer judges your attitude
      * Educate the customer while fixing the immediate problem
      * Understand how important front-line personnel are to customer service
      * Use different modes of listening to produce different results
      * Earn a customer's loyalty for life
  
  
  Learning Outcomes
  
      * Customer service
      * Removing barriers
      * Listening
      * Change management Loyalty

• Not everyone wants to be treated the way I do - what a fascinating paradigm shift! I now understand exactly what it takes to get the best possible results from those around me. And from myself.
  ManuLife Financial
• The natural colours that describe the personality types were easy to remember. I learned how to instantly improve my approach to communication and overall performance.
  Ministry of the Attorney General - Constitutional Law Branch
• Being able to recognize how different people react in different situations will help me in getting answers quicker from clients, therefore increasing my productivity.
  ManuLife Financial